Casemargin MCP server
{
"mcpServers": {
"casemargin": {
"command": "npx",
"args": [
"-y",
"casemargin-mcp-server@latest",
"casemargin-mcp-server"
],
"env": {
"CASEMARGIN_API_KEY": "<casemargin_api_key>",
"CASEMARGIN_API_URL": "https://..."
}
}
}
}{
"mcpServers": {
"casemargin": {
"command": "npx",
"args": [
"-y",
"casemargin-mcp-server@latest",
"casemargin-mcp-server"
],
"env": {
"CASEMARGIN_API_KEY": "<casemargin_api_key>",
"CASEMARGIN_API_URL": "https://..."
}
}
}
}{
"mcpServers": {
"casemargin": {
"command": "npx",
"args": [
"-y",
"casemargin-mcp-server@latest",
"casemargin-mcp-server"
],
"env": {
"CASEMARGIN_API_KEY": "<casemargin_api_key>",
"CASEMARGIN_API_URL": "https://..."
}
}
}
}{
"servers": {
"casemargin": {
"command": "npx",
"args": [
"-y",
"casemargin-mcp-server@latest",
"casemargin-mcp-server"
],
"env": {
"CASEMARGIN_API_KEY": "${input:casemargin_api_key}",
"CASEMARGIN_API_URL": "${input:casemargin_api_url}"
}
}
},
"inputs": [
{
"id": "casemargin_api_key",
"type": "promptString",
"description": "Casemargin api key",
"password": true
},
{
"id": "casemargin_api_url",
"type": "promptString",
"description": "Casemargin api url",
"password": true
}
]
}{
"mcpServers": {
"casemargin": {
"command": "npx",
"args": [
"-y",
"casemargin-mcp-server@latest",
"casemargin-mcp-server"
],
"env": {
"CASEMARGIN_API_KEY": "<casemargin_api_key>",
"CASEMARGIN_API_URL": "https://..."
}
}
}
}file .mcp.json (in your project root)file claude_desktop_config.jsonfile ~/.cursor/mcp.jsonfile .vscode/mcp.jsonfile ~/.codeium/windsurf/mcp_config.jsoninstall npx -y casemargin-mcp-serverversion 1.0.2
What it does
CaseMargin MCP server generates structured case briefs from support tickets and scores their readiness for L2 escalation. It is for support teams and AI clients that need to analyze and triage tickets without integrating directly with ticketing systems.
- Paste a support ticket thread and get a structured brief with assessment, actions taken, and recommended next step.
- Check whether a ticket is ready to escalate to L2 by receiving a readiness score with dimensional breakdown and predicted L2 questions.
- Compress long ticket threads into concise summaries with context, troubleshooting evidence, and business impact for handoff to another agent.
Tools this server exposes
| Tool | Does |
|---|---|
| generate_case_brief | Transforms a support ticket thread into structured JSON output containing a quick scan (assessment, next step, status) and full brief (current problem, actions |
| check_escalation_readiness | Scores a ticket's readiness for L2 escalation on a 0–100 scale across five dimensions (problem clarity, troubleshooting evidence, business impact, next action, |
Before you enable it
An MCP server runs with whatever access you give it. Start with a development account rather than production, and check which tools the server exposes before you let an agent call them unattended.