Weav MCP server

What it does

The Weav MCP server connects AI tools to Weav customer service workspaces through OAuth authentication. It provides access to conversations, customers, and knowledge base management, allowing AI assistants to search support tickets, reply to customers, and manage training data within a workspace.

• Search and retrieve support conversations by subject, customer name, or email, then read recent message history to understand the context.
• Reply to customer conversations and update their status, priority, or assignee from within an AI tool.
• Search and manage knowledge base items (text, URLs, files, Q&A pairs) to keep customer-facing AI agents up to date with current information.

Tools this server exposes

Tool	Does
search_conversations	Search support conversations by subject, customer name, or email with optional filters for status, channel, and spam.
get_conversation	Retrieve a conversation with its metadata and recent message history.
send_reply	Post a reply to a conversation as a workspace teammate.
update_conversation	Update a conversation's status, priority, or assignee.
search_customers	Search customers by name or email.
get_customer	Retrieve a customer profile, company information, and recent conversations.
search_training_data	Search knowledge base items by title, description, type, or source.
get_training_data	Retrieve a single knowledge base item.
add_training_data	Add knowledge base content as text, Q&A, or a website URL.
delete_training_data	Delete a knowledge base item.
resync_training_data	Re-scrape an existing URL-based knowledge base item.

Before you enable it

An MCP server runs with whatever access you give it. Start with a development account rather than production, and check which tools the server exposes before you let an agent call them unattended.